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Polyverus AI® Warranty Policy

At Polyverus AI®, we take pride in delivering professional-grade AI translation devices and earbuds that empower seamless global communication. Our products are designed for reliability, precision, and performance — and we stand firmly behind their quality.

To ensure your complete confidence, Polyverus® provides a transparent and comprehensive warranty policy covering both hardware and software.

1. Warranty Coverage

All Polyverus AI® AI translators and earbuds include a limited warranty that covers manufacturing defects and malfunctions under normal use.
This warranty ensures that your product performs as intended — free from material or workmanship defects.

This warranty does not cover:

  • Damage caused by accidents, misuse, or neglect

  • Normal wear and tear

  • Unauthorized modifications, repairs, or disassembly

  • Loss or theft of the product

  • Damage caused by external factors such as natural disasters

2. Warranty Period

  • Hardware Warranty: 1 year from the original date of purchase

  • Software Warranty: Lifetime software upgrades and updates are included at no additional cost

During the hardware warranty period, Polyverus® will repair or replace any defective product free of charge.

3. Warranty Claim Process

If you experience any issue with your Polyverus® device, please follow these steps to initiate a warranty claim:

  1. Contact Customer Support
    Email us at : fulfillment@eu.polyverusai.com
                      : fulfillment@us.polyverusai.com
                      : fulfillment@polyverusai.com

  2.  with your order number, purchase date, and a detailed description of the issue.

  3. Troubleshooting
    Our support team will assist with initial troubleshooting to identify whether the issue can be resolved remotely.

  4. Product Return (if required)
    If remote troubleshooting is unsuccessful, our team will provide return instructions for inspection, repair, or replacement.

  5. Repair or Replacement
    Once received, our technical team will assess the product and proceed with repair or replacement as necessary.

  6. Free Return Shipping
    After service, we’ll ship your repaired or replacement device back to you at no cost.

4. Exclusions

This warranty does not apply to:

  • Cosmetic damage (scratches, dents, discoloration)

  • Damage due to improper voltage or use of incompatible accessories

  • Software issues caused by unauthorized applications

  • Products with tampered or missing serial numbers

5. Contact Us

For questions about our warranty or to initiate a claim, please reach out to our customer care team:

contact@polyverusai.com
contact@eu.polyverusai.com
contact@us.polyverusai.com
🌐 https://polyverusai.com/

We are committed to providing prompt, professional assistance and ensuring your satisfaction with every Polyverus AI® product.

Polyverus AI® reserves the right of final interpretation of this Warranty Policy and its terms.
Thank you for choosing Polyverus AI® — Powering Global Communication Through AI.